If for any reason you are unsatisfied with your product, contact the Customer Service Department to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise should be returned in new condition and in the original product packaging as received. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment.

The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection.

For refund and return inquiries or claims, please visit our website You can also contact at (877) 250-7729. Please have your sales receipt or other proof of purchase and a specific description of the product defect handy.

No Refund or Exchanges on Cat Litter, Catnip, Cat Toys, Apparel, or Opened Sprays & Wipes

Due to hygienic reasons, ALL SALES OF CAT LITTER, CATNIP PRODUCTS, AND CAT TOYS ARE FINAL AND NO REFUNDS WILL BE ISSUED OR RETURNS OR EXCHANGES ACCEPTED. Opened sprays and wipes are non-returnable. Apparel is non-refundable. In light of current events, we will not make exchanges on apparel at this time.

Products with Individual Refund, Return, and Warranty Policies carries certain products that have specific, standalone refund and return policies and/or warranties. Here is a list of those products and a link to their specific policy.

ProductRefunds and ReturnsLimited Warranty
Litter-Robot® Litter-Robot Refunds Litter-Robot Warranty
Sauder Furniture® Sauder Refunds Sauder Warranty